Refund Policy

Refund Policy

Last Updated: 2025

Thank you for shopping at ishatechpro.com . We value your satisfaction, and if you're not entirely happy with your purchase, we're here to help.

1. Refund Eligibility
   To be eligible for a refund, you must meet the following criteria:

   • The request for a refund must be made within 30 days from the date of purchase.
   • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items
   Certain types of items are non-refundable, including:

   • Gift cards
   • Downloadable software products
   • Items on sale or clearance, unless specified

3. How to Request a Refund
   To initiate a refund, please follow these steps:

   • Contact our customer service team at ishatechgroup@gmail.com with your order number and reason for the refund.
   • If approved, we will provide you with instructions on how to return the item.

4. Refund Process
   Once we receive your request and verify your eligibility:

   • If your return is approved, we will process your refund within 5-10 business days.
   • The refund will be issued to the original payment method used during the purchase.

5. Shipping Costs
   Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
   If you would like to exchange an item, please contact us at ishatechgroup@gmail.com. Exchanges are subject to availability.

7. Changes to This Policy
   We may update this refund policy from time to time. We will notify you of any changes by posting the new policy on this page. Please review this policy periodically.

8. Contact Us
   If you have any questions about our refund policy, please reach out to us at ishatechgroup@gmail.com or Tel: +250788643850